+502 3543 0185 info@ixtravels.com
+502 3543 0185 info@ixtravels.com

Privacy Policy

Privacy Policy – IX Travels

At IX Travels, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you book a tour or use our services.

  1. Information We Collect

We may collect the following personal information:

  • Full name
  • Contact information (email address, phone number)
  • Passport details (when required for transportation or border-crossing purposes)
  • Emergency contact
  • Payment information
  • Travel preferences or dietary restrictions (if relevant)

We only collect the information necessary to provide our services efficiently and safely.

  1. How We Use Your Information

We use your data to:

  • Confirm and manage your bookings
  • Coordinate transportation and tour logistics
  • Communicate with you before and during your trip
  • Comply with legal and regulatory requirements
  • Improve our services and customer experience

We do not sell or share your information with third parties for marketing purposes.

  1. Data Protection and Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. Your personal information is only accessible to authorized staff members involved in your service delivery.

  1. Third-Party Services

In some cases, we may share necessary information (such as your name or pickup location) with trusted partners like transportation providers or tour guides to fulfill the service you have booked.

These partners are obligated to maintain confidentiality and use your information solely for service coordination.

  1. Your Rights

You have the right to:

  • Request corrections to inaccurate or outdated information
  • Request the deletion of your data, unless we are legally required to retain it

To make a request, please contact us at: info@ixtravels.com

  1. Cookies and Website Tracking

If you use our website, we may collect non-personal data through cookies and analytics tools to understand how visitors interact with our content and improve site functionality.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

  1. Contact

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at: info@ixtravels.com